Statistics
Key Facts
8 years
average engineer experience
< 4 hours
average response time to critical requests
98,5%
spare parts availability rate in stock
3
Remote Support
- Engineer connection to the robot management system (WCS/RMS).
- Real‑time robot condition monitoring.
- Operator assistance via audio/video communication.
2
Repair and Modernization
- On‑site mobile team.
- Repair at the client's warehouse or at a service center.
- Upgrading outdated robot models.
1
Scheduled Maintenance
- Scheduled engineer site visits.
- Diagnostics, software updates.
- Extending equipment service life.
Service Maintenance
Types of Service Maintenance
Service Maintenance
Types of Service Maintenance
3
Remote Support
- Engineer connection to the robot management system (WCS/RMS).
- Real‑time robot condition monitoring.
- Operator assistance via audio/video communication.
2
Repair and Modernization
- On‑site mobile team.
- Repair at the client's warehouse or at a service center.
- Upgrading outdated robot models.
1
Scheduled Maintenance
- Scheduled engineer site visits.
- Diagnostics, software updates.
- Extending equipment service life.
Premium
Dedicated engineer, spare parts storage at your warehouse, priority on‑site response within 4 hours.
Premium
Scheduled maintenance + guaranteed response time (NBD — Next Business Day).
Basic
Basic
Start
Remote support and consultations only.
Start
Support Options
Flexible Service Contracts
Choose the level of support that matches the intensity of your warehouse operations.
Support Options
Flexible Service Contracts
Choose the level of support that matches the intensity of your warehouse operations.
Remote support and consultations only.
Scheduled maintenance + guaranteed response time (NBD — Next Business Day).
Dedicated engineer, spare parts storage at your warehouse, priority on‑site response within 4 hours.
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A Russian manufacturer of autonomous warehouse robots and management systems
© 2026 Automacon Robotics. All rights reserved.
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A Russian manufacturer of autonomous warehouse robots and management systems